About Us

Colleen Downie is a valued member of the BFCS team, bringing with her a wealth of experience in customer service, administration, and business support. With a strong background in retail and office management, Colleen has developed exceptional skills in client communication, appointment coordination, bookkeeping, and data management. Her calm, professional manner and ability to adapt in busy environments make her a reliable first point of contact for our clients.

At BFCS, Colleen provides practical guidance to clients seeking quotes and ensures they are supported throughout the early stages of their projects. Her extensive experience in handling correspondence, managing records, and delivering high-quality customer service means she is well equipped to streamline processes and keep projects on track. Colleen is also known for her excellent problem-solving abilities, attention to detail, and commitment to creating a positive experience for both clients and colleagues.

With qualifications in Bookkeeping and Business Administration, alongside more than 20 years of professional experience, Colleen combines technical knowledge with a warm and approachable style. She is an integral part of the BFCS team culture, and her dedication, efficiency, and signature New Zealand accent make her instantly recognisable to many of our clients.